To process any change request that is not motivated by the product warranty, you must comply with the following conditions: 1) Comply with the maximum period to request a change, which is sixty (60) calendar days from the delivery date. of the product; 2) The product must not be used, must not have been modified and must be in perfect condition; 3) The product must contain the original labels, accessories and packaging.

The exchange will be made for the value of the purchase that the customer supports or, failing that, for the value of the product registered in the system on the day of the change. The exchange must be for a value equal to or greater than the value of the product, in which case the customer will pay the excess value. No refunds are made.

The change may be made effective by any of the following means:

Another option to request a change can be managed through any of the contact methods indicated below: brand social networks on Instagram: and Facebook: Suetto, WhatsApp contact line: +573004527182, informing the full name, buyer's ID number, order number, document number equivalent to invoice and other information that you consider relevant to your request.

SUETTO will respond to your request within a period of no more than fifteen (15) business days, by email or other system that, in SUETTO's opinion, is convenient. In the event that the change is appropriate, SUETTO will request the return of the product through the transportation service indicated by it. (At that time, the costs associated with transporting the product will be indicated to the client, informing who must assume them).

For the purposes of requesting a change, we recommend that you take into account:

It is important that you try on the garments before removing the tag.

You must present a document equivalent to a purchase invoice and/or the order order as appropriate.

In accordance with the provisions of the applicable current regulations, for the changes that are made, SUETTO may charge for the transportation service required for the return and delivery of the products subject to exchange, which will be announced at the time of responding to the request. your request.

Conditions of changes through the website

Once the change request has been filed with the necessary data for it, compliance with the requirements and origin of the change will be analyzed.

If the change is appropriate, a date is scheduled for collection by the transport company, according to the day that is coordinated with the customer to return the product.

When the customer delivers the product to the carrier, it must already be properly packaged. You can use the same packaging in which you received the order, however, this must be appropriate according to the nature of the product so that the product cannot be affected during the transportation process.

Once we receive your product back in our warehouse, we will verify the condition of the product. SUETTO will have 15 business days to inform you if your product meets the established criteria.

As a general rule, SUETTO does not refund money and if it is considered viable, it will do so by issuing redemption coupons or their equivalent, for the purchase of SUETTO products for the same value of the product or products subject to the accepted exchange.

SUETTO may authorize the sending of the same product reference, changing its size or color at the customer's request.

In the event that your product does not meet the criteria of our exchange and returns policy, we will inform you with an email of the reason why the exchange is not applicable and the product will be returned to the initial shipping address. SUETTO reserves the right to charge the customer for said shipment.

The times to formalize the change of products:

It will be shipped two business days after receiving the initial product in our warehouse and from this moment the same times apply as for a normal delivery.

In any case, the delivery times of the product sent for exchange will be subject to the availability of said product within the inventory.

When, by virtue of the approved change, the issuance of a redemption coupon or other equivalent is agreed with the customer to make a new purchase at, the code of said coupon will be sent to the customer's email within two ( 2) business days after receiving the product in our warehouse